rental Frequently Asked Questions
Q: Can we visit your showroom to view products?
Absolutely! Just reach out to us to set up an appointment at info@abeautifulevent.com. However, most of our items are viewable online ONLY because they are located in our warehouse.
Q: how do I place a rental order?
First, build your Wishlist of desired rentals. After submitting your desired items, we will confirm availability and then send an invoice within 24 business hours. Invoices are valid for 48 hours. The invoice will be canceled if retainer payment is not received within that timeframe.
Q: When should I place my rental order?
You should submit your request as soon as you have your event details due to availability.
Q: CAN I make revisions to my order after it’s been submitted?
Of course! You can always add items to your order. However, you cannot remove items after they have been reserved for your event. If you wish to remove any items, you forfeit your entire invoice and retainer payment and will have to start a new invoice. Should you need to make revisions to your order after a payment has been made, email us at info@abeautifulevent.com or call 601.521.5340.
Q: do you only work with event professionals?
We are happy to work with clients of all backgrounds on their special events of any size.
Q: do you charge delivery fees?
We have a standard delivery/pick up fee for the Jackson Metro Area which ranges between $75 - $200. Delivery fee varies for events outside of the Jackson Metro Area. Submit your request and we will add it to the invoice. Rental Pickups after 10:00 pm will be accessed for a minimum after-hour fee of $150.
Q. do you setup and breakdown the rental products?
Our delivery/pick up team will setup and breakdown certain products (chairs, tables, wood backdrops). You can request for our team of professionals to setup other rental items for an additional fee or we can just deliver those items and you will be responsible for carefully setting the item up.
Q: can i pick up my rental order from your showroom, if so when?
Possibly. Depending on the size of your rental order and the items requested you may pick up items at our Design Studio & Showroom. Chairs, tables, and large items are delivery items ONLY. Pickup is on Friday during business hours. You will receive an email or call on the week of the rental on Tuesday to schedule the pickup. Return is on the following business day (Tuesday). Pickup and Return will both be scheduled.
Q. do you have an order minimum?
No, we do not have an order minimum to rent from us, however, we do have an order minimum for delivery outside of the Jackson Metro Area.
Q: when is payment due for my order?
A non-refundable 20% retainer payment is due to hold all items. Final payment of order will be due fourteen (14) days prior to the event date. Outstanding balances will incur a $50 late fee. Balances that are not paid (7) days prior to the event date will be canceled.
Q. what type of payment methods do you accept?
We accept all major credit card payments ONLY.
Q: what is your CANCELLATION policy?
You may cancel your order any time up and forfeit your retainer payment and any payments made.
Q. what is your standard rental period?
The price of our rental equipment includes a 24-hour rental period for (1) event. If items are needed longer, additional fees may apply.
Q: what happens if i break or misplace something?
If an item is broken, damaged or misplaced a breakage fee will apply based on damaged items. If an item is broken or damaged upon delivery, contact us immediately at info@abeautifulevent.com. Once the rental confirmation is signed you are agreeing that all items are in good condition.
Q. what happens if i dont use part of my rental order?
We do not issue refunds for any unused products.
Q: what time will my rentals be delivered?
Delivery schedules are completed the week of the event on Tuesday. We will take into consideration your preferred delivery time but cannot guarantee your requested time based on other deliveries. Someone will contact you the week of your event (Tuesday) to schedule the delivery and pickup.
Q. do i have to be at the rental location for my items to be delivered and picked up?
Yes. Someone needs to be on site that is authorized to sign and explain to the crew where the items will be setup or staged. You do not need to be present during pickup as long as we have a prior agreement and access to the property. You are still liable that all equipment is accounted for and not damaged upon pick-up.
Q: what type of identification is required for rental?
We require a valid state-issued driver’s license or a government-issued photo ID card with a street address on it for first time rentals. The information will be saved in our system for future rentals.
Q. i dont see what i am looking for on your website. does this mean you dont have it?
For the sake of simplicity, we only list our most commonly rented items on our website. Feel free to email us at info@abeautifulevent.com and we will be happy to assist!